Focus On Customer Experience

Self Limiting Beliefs with Dr Jesse jacobs

I am the first doctor in my family. Entire family are federal agents for the US Government.I went doctor route because I knew I could be my own boss. US GOVT wouldn't give me that.Went through some really tough times with my wife when I was going through my residency. Living under poverty line, food stamps, kids on medicaid, etc. Fought through it, opened my first practice on credit cards because no bank would give me a loan. In fact, 8 banks denied my loan request.Now own and operate 5 offices, 6 by the end of the year.On a mission to change health care. People just don't know. Ignorance is the biggest mistake for most Americans. COVID changed that for "some". Some were "enlightened" with what HEALTH really is.Mission is to expose peoples' true potential to themselves, through health.
Health can be composed of 3 componenents- Thoughts- Traumas- Toxins Otherwise known as, Thoughts - Mental Health (mindset)Traumas or Physical health (what stress are you putting on your body)Toxins or Chemical Health (what are you putting in your body)Teaching a more holistic lifestyle.

BUILDING CHAMPIONS ONE CONVERSATION AT A TIME with Mike Claudio

I have spent the last 17 years not just selling products and services but learning how to go out and actually develop business, create routines and consistency, develop discipline, and make a bigger impact on those around me then just money!

My sales and management career started in retail with Verizon Wireless before working in their enterprise business to business sales team. During my time in Corporate America, I was given some of the best training in the world and really developed an obsession-like energy for consistency, communication and the client experience.

While my formal training is in the corporate setting, I’ve always been pulled towards smaller companies where I could work with entrepreneurs to help them bring big changes to grow their business. I was a great salesman, but I found my love and passion for the people, processes and services of the construction industry. When I was given the opportunity work with a residential general contracting business in Charlotte, I jumped at the idea of using my experiences and training to help create a sales and client management system specific for this market.

I have proven my system and processes to Identify, Target, Qualify and Acquire clients works. With a heavy focus on communication, follow-through, and follow-up I believe any company can increase sales and profits and I want to be the one to help you do that!

I brought massive success to companies I worked for but want to help more business owners get out of the daily grind and develop a business that worked for them instead of wearing them out. Since starting WinRate Consulting I have helped hundreds of paying clients and 10's of thousands of business owners through my free online content on my podcast and YouTube channel.

I have been on dozens of stages and spoken in front of thousands of people to get the message across that YOU can be different and YOU can dream bigger and YOU can make it come to life! At this point I am 100% confident I can help any size business improve, I can help any owner or leader create better habits and a more disciplined life, and I can change the culture of a company into a place people want to work instead of constant frustrations and lack of buy in!

Connect with Mike

https://www.mikeclaudio.com/

I am still so surprised to hear that MOST people do not really know the basics behind a personal injury action, and even more surprising, they ARE NOT PURSUING VALID CASES because of the worst misconception out there – that they cannot afford to pay for a lawyer. This post is a reminder that everybody needs to pay attention to. It is still shocking that a vast majority of people still do not understand that if you are hurt or seriously injured as a result of the actions of another person or a company, like a car accident or construction accident, and you need to hire an attorney to represent you then there will be absolutely no out of pocket costs for your initial consultation and even for the handling of the entire case. This also includes all of the costs and expe ....

Connect with Matt

https://www.facebook.com/SegalLawFirm

https://www.segal-lawfirm.com/

Living With No Limits - Joe Kincaid

Joe built his Nutrition Center and decided to expand too quickly. He had a business partnership end quickly and ended up in massive debt. At one point he lived in the back of his Nutrition Center just trying to get by.

He came out on top and his business is still standing today.

Connect With Joe

https://www.nolimitsnutritioncenter.com/

https://www.facebook.com/joe.kincaid.355

Teaching Individuals Practical Skills - Clinton Pigeon

Clinton and Robyn own a restoration business. Seeing the ever changing world, they started to notice that a lot of kids are not being taught practical skills. So they decided to go all in TIPS Institute. Things that maybe you and I may take for granted, that we were taught at a young age does not get taught anymore. Looking at simple things such as a tape measure, and understanding it can help you later in life.

https://www.facebook.com/profile.php?id=100092870741192&mibextid=LQQJ4d

https://instagram.com/thetipsinstitute?igshid=OGQ5ZDc2ODk2ZA==

The website is coming soon but will be a couple months yet

www.thetipsinstitute.com

Brian Bott has been a performance strength coach for 20 years. He has worked with professional football players like Russell Wilson, Gabe Carimi and Travis Frederick. Athletes walk through the door at Sports AdvantEdge and leave with state championships under their belt.

Bott says the accolades are not what he remembers most from his career. “I remember after a game when you hug an athlete who has had success and the moment is emotional for both of us because we know how much time has gone into that athlete’s success,” Bott says. “Those are the moments we remember.”

Many of his athletes start at Sports AdvantEdge as young as 8 years old and continue through the various programs until reaching high school and college. Some, including his own children, continue working at the gym throughout their professional careers.

“It is amazing,” he says. “We are always part of the equation.”

Develop mental toughness to build relationships, yourself and your business.

Unlock your potential. Find the value in yourself. Cut through the bad habits and mental barriers that
have been holding you back from attaining your highest level of success. Then go out and live the life
you’ve always desired!

Sammy Farrens, NLP Master Coach and CEO of Mental Edge will help you discover your greatness by
changing your MINDSET. You will learn through proven neuro-linguistic techniques how to identify and stop negative thoughts and defeatist behaviors that ultimately hold you back from attaining your
dreams. Maybe you want to learn how to improve or strengthen your personal relationships. Maybe
you are not where you thought you’d be in your profession, or you want a complete career change. No
matter what it is you want to achieve, the first step to success is developing a relationship with
yourself. Your success starts with YOU! Through honest feedback and proven step-by-step strategies,
Sammy will give you the push you need to identify the obstacles holding you back, overcome your
fears and clearly define your goals. You will come away with more CONFIDENCE than ever before and gain a solid skillset to help attain your dreams. 

There is no magic bullet for success. The magic happens when you take the steps to change your MINDSET. Sammy will help you create a solid plan to grow professionally and personally, and change your life for the better.

You don’t have anything to lose, but you have so much to gain!

https://mentaledgepodcast.com/

https://www.facebook.com/sammy.farrens

Rocky Anderson owns and operates a wastewater engineering company. Your house will not exist without having someone come in and figure out how to make it all work.

Connect with Rocky

https://www.facebook.com/rocky.anderson.96

It takes extreme heat to create transformation. It is in your darkest moments, when your world is burning down, that you find out EXACTLY what you are made of. It is at this point of combustion that magic happens. Transformation. A rebirth. And then . . . YOU RISE. 

Connect with Lori

lorikinsey.com

Focus On Customer Experience with Maura Stara

You don't need someone holding you accountable.⠀⠀⠀⠀⠀You need someone who believes in you more than you might do.⠀⠀⠀⠀⠀As a high performer, you’re smart and world-class at your craft.⠀⠀⠀⠀⠀Your ability to persuade people is strong.⠀⠀⠀⠀⠀That’s what’s got you to where you are today.⠀⠀⠀⠀⠀This brings the risk that you persuade a coach into believing your stories.⠀⠀⠀⠀⠀While it shows how powerful your skillsets are, you are risking not getting the results you want with your body.⠀⠀⠀⠀⠀You’re either persuading a coach into your doubt and uncertainty or he’s persuading you into his vision and possibility for you.⠀⠀⠀⠀⠀You’re following?⠀⠀⠀⠀⠀Another meal plan, a personal trainer, and a regular fitness program can be helpful to most people.⠀⠀⠀⠀⠀Just like a “Hey Daniel, let’s drink more water” is a helpful reminder.⠀⠀⠀⠀⠀But for high performers that's not enough.⠀⠀⠀⠀⠀What happens when life gets in the way?⠀⠀⠀⠀⠀A coach that hasn't worked with many successful guys will buy into stories that are holding them back.⠀⠀⠀⠀⠀They will say it’s “ok” to skip your workout or put things off.⠀⠀⠀⠀⠀They will let you off the hook.⠀⠀⠀⠀⠀They will accept the “I can’t” or "I'm going to do it tomorrow" and settle for that.⠀⠀⠀⠀⠀Are you looking for that?⠀⠀⠀⠀⠀Or are you looking to turn I CAN’T into an I CAN?⠀⠀⠀⠀⠀Are you looking for a coach?⠀⠀⠀⠀⠀Or are you looking for results?⠀⠀⠀⠀⠀The more successful you are the more you have to lose.⠀⠀⠀⠀⠀It's a lot riskier for you to make decisions.⠀⠀⠀⠀⠀It might not play a big role for you to invest in a coach money wise.⠀⠀⠀⠀⠀But reputation-wise it does.⠀⠀⠀⠀⠀You want someone who can be your trusted advisor.⠀⠀⠀⠀⠀So you can share any struggles with your body without risking your reputation.⠀⠀⠀⠀⠀Without being known as the guy who jumps from diet to diet and never sticks to it.⠀⠀⠀⠀⠀That's an identity, nobody, especially not a high performer, deserves to have.⠀⠀⠀⠀⠀Tell me ...⠀⠀⠀⠀⠀How much more successful would your fitness and health be if you had someone who believes in you along your side?⠀⠀⠀⠀⠀Who is able to point out with clarity what’s been holding you back to move forward with your body?⠀⠀⠀⠀⠀It’s never about eating less and moving more.⠀⠀⠀⠀⠀It’s WHY we aren’t doing it consistently in the first place.⠀⠀⠀⠀⠀For high performers, there are a few very specific causes to that.

Connect with Mauro

https://www.facebook.com/mauro.stara.944

Exploring the Possibilities of ChatGPT, & AI for your Business - Frank Mendoza

Frank Mendoza is a highly respected and award-winning analytics leader with over 20 years of experience in Strategy, Customer Experience and Data Science.
He is the founder of Catalytics, a service company that helps Fortune 500 companies like Nike, Kelloggs, Keurig Dr Pepper, and Jim Beam to execute actionable AI and Data Analytics strategies to solve their toughest business challenges.
Frank holds a B.S. in Mechanical Engineering and an Executive MBA from The University of Texas at Austin.

Connect with Frank

https://www.linkedin.com/in/fxmendoza/

Website

https://catalyticsconsulting.com/

 How To Increase Customer Lifetime Value in eCommerce

• Acquisition costs are going up. The competition is getting higher in the eCommerce landscape.
• Many companies find that their business model is not that lucrative anymore. So, they wake up to the new reality: it's vital to extract more value from the existing customers.
• The cruel reality is that they don’t have the resources & know-how to care for all their customers: not all of them are created equal.
• After more than a decade spent in helping companies to optimize and improve the CLV, Valentin invented a tested and proven methodology to achieve it: CVO - customer value optimization.




Connect with Valentin

https://www.omniconvert.com/

Anne Donovan, SPHR, SHRM-SCP

I am a Human Resources leader known for developing new programs and training, dramatically improving employee retention and leadership performance. In addition, by conducting extensive employee feedback research, I design initiatives to address underlying issues across many industries. Executives value my talent for identifying core workforce needs and taking action to develop and drive projects. Some of my successes include introducing retention programs, spearheading leadership development programs, and creating succession plans looking toward the future. In addition, leading culture shifts and change management during highly stressful times are some of her specialties.

I have worked in some of the most well-known luxury brands in hospitality and have created high-performing teams by leading with a people-first philosophy. In addition, I develop and facilitate Leadership Development workshops with high energy and an eye on drawing people in for maximized learning. The workshops I've presented include "Coaching for Success," "Civility," and "Reducing Turnover and Increasing Retention." My devotion lies in helping people grow, both personally and professionally. 

I have a talent for spotting potential in people. I am passionate about growing and supporting people so they realize their full potential. In addition, I have a proven track record of her leadership. Finally, I am very good at influencing and motivating people- a true leader.

I live in Montana with my husband, Chip, and our two Wirehaired Pointing Griffons. I am digging in my garden and renovating my backyard when not working towards creating a better employee experience and workforce. You may also find me skiing down the slopes in Big Sky with Chip. 

Connect with Anne

https://donovanhrsolutions.com/

Situational Leadership with Stefan Joens

We are a group of passionate social media ROCK STARS. We dig deep into each platform and discover what is trending, current and relevant. We find the magic place where our best content meets your ideal customer.

What We Do

Our team is dedicated to driving social ROI. “What does that mean?” I can hear you asking that question now.

So, here’s the deal, your customers are on social media, more than 14 times per day. Are you? Most dealerships are not, or if they are, their position is so weak they just shouldn’t be.

We work with you to develop the strategy that will put trackable sales in your dealership. From Facebook ad campaigns that will drive conquest customers directly to you, to database mining to keep your current customers singing your praises, we know where to find them and what message to deliver to them.

If you have a business development center, we are the perfect addition to your team.

We are the best backup singers a band could hope for, because we take what you are already doing and enhance it, deliver your followers where they are and then create a tribe of people willing to buy the t-shirt. Connect with Robin https://socialclimberpro.com

https://epicbdc.com

75 Hard Changed My Life with Oliver Goulet #75hard #75hardchallenge #entrepreneur Growing up I was the fat kid… The fat kid who got bullied everyday.. The fat kid who had low self-esteem.. The fat kid who didn’t have any confidence.. A kid who couldn’t look at himself in the mirror without being disgusted.. Then one day I flipped the switch and said I don’t want to live like this anymore… I started focusing on the things I could control, Like the food I put into my body, Exercising on a regular basis, The information I consumed on a daily basis. As soon as I started My Physical well-being started improving. My Mental well-being started improving. And my Social well-being started improving. Which lead to my overall quality of life improving.. Now I can look at myself in the mirror and say I’m proud of how far I’ve come. And the best part is, I can use all of the lessons I’ve learned over the last 4 years to help others who are ready to improve their quality of life. Connect with Oliver https://www.facebook.com/oliver.goulet Take A Listen To Our Podcast Focus On Customer Experience Spotify ➡️ https://open.spotify.com/show/6qXdm4FJJVCvP1gZ5t3nkZ?si=f96d6ebed7e549fc Apple ➡️ https://podcasts.apple.com/ca/podcast/focus-on-customer-experience/id1601994703 Benjamin DelGrosso ➡️ https://www.benjamindelgrosso.com/podcast

Why Meetings Suck with Jesse Frye

Jesse Frye is a devoted father of four and husband to his remarkable wife, Lindsay, a social worker who works with adults with intellectual disabilities. He is the CEO of TheBusinessBlueprint and ScaleLegal;  We are on a mission to help 5k service-based businesses take their client experience to the next level.
Jesse has extensive experience assisting and guiding 100+ law firms, technology firms and other businesses across the United States, Canada, Germany, Australia, and India. He has worked with some of the most respected companies, such as GE, Cisco Systems, and Singularity University. Jesse is passionate about speaking on various topics, including The Power of Storytelling, The Six Pillars of Impactful Client Experience, Why Meetings Suck!, and 5 strategies businesses can apply to create impactful client experiences.
Jesse knows the struggle of the juggle and keeping his mind, body, and spirit healthy. He models his work based on the 4 B's: Body, Being, Balance, and Business. Jesse is a United States Coast Guard veteran with an MBA in Strategy from Norwich University Military College in Northfield, Vermont.

Connect with Jesse

http://speaker.jessejfrye.com/

Red Thread Leadership with Sonya Shelton

BiographyWhen it comes to navigating the ins-and-outs of business, Sonya Shelton has seen it all: From successful startups with brand new ideas to well-established Fortune 500 companies.
Sonya Shelton founded Executive Leadership Consulting (ELC) in 2007 from her passion for partnering with leaders and high achievers to create a clear vision and build work environments where employees are fulfilled and completely committed to their organization’s success.
She has captured her leadership tips and success stories in her #1 Amazon bestselling book “You’re an Executive, But Are You a Leader?”
Having been an executive as well as an international speaker and consultant, Sonya knows how to tap into lesser-known, hidden practices that drive true leadership. Her philosophy, background and experience add a strategic, pragmatic, and multidimensional approach to making strong leaders.
Sonya serves on the Forbes Coaches Council and is a certified Master Corporate Executive Coach through the Association of Corporate Executive Coaches.

Website

http://www.executiveleader.com/

Facebook

https://www.facebook.com/sonyashelton

Linked In

https://www.linkedin.com/in/ceosonyashelton/

YouTube

https://www.youtube.com/channel/UCuHanIZRMHgU0CeMzJxmBfQ

Roger Clappe is a 15-year senior leader in the automotive industry with deep expertise in automotive eCommerce, retail, wholesale, and emerging technology. Roger's experience was instrumental in building companies such as TradeRev (a part of KAR Global: NYSE), Webuyanycar.com, and WhipFlip, which he now heads as Founder & CEO from the ground up.  
His expertise in developing cross-functional solid teams, key industry partnerships, disruptive technology, and scalable winning growth strategy has propelled these companies from infancy to industry leaders in their respective categories.

Sell your car hassle-free at We Buy Any Car. Free online valuation. Instant payment. The fast, safe, and fair alternative to trade-in or private sale.

https://www.whipflip.com/

https://www.linkedin.com/in/sales-acceleration-leader/

Empathy at Work with Georgia Reynolds

I'll meet you where you are with curiosity and empathy, helping you to develop more trust with yourself and others, seeing us as human beings, not human doings.

I've spent 26 years working with people in their most trusting and vulnerable moments, and because of that, I’ve gotten to know people in a meaningful way. From clients in my salon chair to dreamers at the beginning of their careers. Corporate directors, general managers, CEOs & VPs. across three countries.

I have observed people are people, whatever stage of life they are in. We want to be more human and less robotic. We want to contribute to each other even when we don’t know how to.

https://georgiareynolds.ca/

CustomHER Experience with Katie Mares

Katie began her customer experience journey in 2007 and never looked back. She used her passion for creating experiences and to jump start a career focused on helping organizations create memorable and measurable customer experiences. Katie has navigated various industries, studied from the best and made it her mission to become a brand experience expert.
As a female entrepreneur, mom, daughter, and sister, Katie saw a need to captivate the world’s most influential consumer; the woman. Katie is now the go-to expert in tailoring experiences to the decision maker, the woman.

When she’s not speaking or with her kiddos, she has her toes in the sand and a fly rod in her hand. Katie believes in living life to the fullest so she and her family can create magical moments together.

Website

https://katiemares.com/

Facebook

https://www.facebook.com/customHERexperience

LinkedIn

https://ca.linkedin.com/in/katie-mares-ctdp-mcatd-cpsa

Instagram

https://www.instagram.com/katiemares/

How Can We Improve the Skill of Our Workforce?

A Customer Satisfaction Leader, Certified Project Manager and HR Professional, with 25 years of experience developing High-Performing Teams.  
In the corporate environment, Beverly held positions ranging from coaching unionized customer-facing employees, to leading a major Business Process Outsourcing, to Labor Relations Manager owning the Grievance Process and Back Office Support of the Working Agreement that covered over 60,000 employees.

Now Owner and Managing Director of Strategic HR Consultants, Beverly works to help clients improve productivity and build a stronger, more collaborative workforce, while creating a customer-first culture.

Connect with Beverly

https://customermeasures.com/services/talent-management/

https://customermeasures.com/

https://www.facebook.com/strategiccustomercare/

https://www.linkedin.com/in/beverlyhathorn/

https://www.instagram.com/strategichrconsultants/

Dr. Shahrzad Nooravi is an organizational psychologist, Master Certified Coach (MCC) and principal of Strategy Meets Performance, a leadership consulting firm that partners with leaders of mid-sized to Fortune 500 organizations to help them create engaging, innovative and productive cultures. She uses her 20+ years of experience in learning and development, change management, team-building, coaching and employee communications to connect strategy and performance in multi-cultural and international settings. Her clients describe her style as candid, inspiring and empowering.  
Dr. Shahrzad has been named “Trailblazer of the Year,” “Citizen of the Year,” and “A Voice to Listen to” for driving positive change in her community.  

Her book, "A Powerful Culture Starts with You" empowers leaders to be the change they want to see in their organizations. Rated #1 New Release in the category of Workplace Culture and Best Seller in the category of Business Coaching, this guide presents case studies and actionable steps leaders can take to strengthen their leadership and culture.

https://strategymeetsperformance.com/

Why don't employees see the big picture? 

#employees #bigpicture #leadership   

Kevin Herring is a recognized expert in team and business unit turnarounds and creator of the 90-day Turnaround, a unique program for building great leaders and transforming any workgroup into a highly engaged, high performing team in just 90 days.   Kevin has been featured as a national conference keynote speaker and has been published and quoted in Forbes, CFO, Talent Management, Workforce, and HR Executive among others.  Send Audience To: https://ascentmgt.com/To  learn about The 90-day Team Performance Turnaround and sign up for free newsletter with great leadership tips and information. the90dayturnaround.com  

Take A Listen To Our Podcast Focus On Customer Experience 

Spotify ➡️ https://open.spotify.com/show/6qXdm4FJJVCvP1gZ5t3nkZ?si=f96d6ebed7e549fc 

Apple ➡️ https://podcasts.apple.com/ca/podcast/focus-on-customer-experience/id1601994703 

Benjamin DelGrosso ➡️ https://www.benjamindelgrosso.com/podcast

Steve is the Founder and CEO of The Appreciation Advocate. Since 2012, Steve has been a small business owner who focused his business around one thing...building deep and meaningful relationships. By doing so, he was able to sell nearly $100M worth of real estate working 3-4 days a week and while taking off 1-2 months per year. Today, Steve helps other small businesses quickly stand out among the crowd, build deep and substantive relationships, eliminate burnout and take more time off, generate more referrals, increase income, and have more fun in their career.

https://appreciationadvocate.com/home-page-2-0

What is a thought leader and why should you care #podcast #nickybillou #ecircleacademy 

The link is to a complimentary breakthrough call, so that your listener will get clear on why they are stuck in their business and have a roadmap to get them unstuck and to the next level. 

https://www.ecircleacademy.com/appointment 

Nicky Billou is the #1 International Best Selling Author of the book: Finish Line ThinkingTM: How to Think and Win Like a Champion,  The Thought Leader’s Journey: A Fable of Life, and The Power Of Connecting: How To Activate Profitable Relationships By Serving Your Network. He is an in-demand and highly inspirational speaker to corporate audiences such as RBC, Lululemon, Royal LePage,  and TorStar Media. He is and advisor and confidante to some of the most successful and dynamic entrepreneurs in Canada. He is the co-founder of eCircle Academy (www.eCircleAcademy.com ) where he runs a yearlong Mastermind & Educational program working with Coaches, Consultants, Corporate Trainers, Clinic Owners, Realtors, Mortgage Brokers and other service-based Entrepreneurs, positioning them as authorities in their niche. He is the creator of the Thought Leader/Heart LeaderTM Designation.  As the host of the #1 podcast in the world on Thought Leadership, The Thought Leader Revolution (www.TheThoughtLeaderRevolution.com ) Nicky has interviewed over 300 of the world’s top Thought Leaders, such as:  •Astronaut Chris Hadfield •George Ross of the Hit TV Series The Apprentice •Barbara Corcoran from Shark Tank •Supermodel & Business Mogul Kathy Ireland •Ivan Misner — Founder Of BNI •Graham Weihmiller — CEO of BNI •John Maxwell — World’s #1 Leadership Author •NYT #1 Bestselling Author Seth Godin •Marie Forleo — Oprah’s Coach •Jack Canfield: Author Of Chicken Soup For The Soul •Scott Adams: Creator of Dilbert

I am convinced that helping employees to see, understand and interact with their organisation’s 'Big Picture’ is a significant enabler in creating an engaging and purposeful work experience for them. Since 1999, The Big Picture People has helped hundreds of large and blue chip clients share their big pictures with their people.  
Our unique approach combines visualisation, gamification, social learning and conversation. We create ‘lightbulb moments’ of realisation for employees as they are fully immersed in their organisation’s big picture, often for the first time. The result is employees who are more engaged, feel more passionate about their work, make better decisions and ultimately contribute more.

Book a call with Craig

https://bookme.name/CraigSmith/30-min-face-to-face-meeting

The People IQ Expert - Sherene McHenry

The People IQ Expert, Dr. Sherene McHenry, is a former graduate professor turned full time speaker and author. Sherene has spoken on three continents, authored multiple books and writes a syndicated magazine column on leadership and interpersonal issues in the workplace. Sherene has a PhD in Counselor Education, is a Certified Speaking Professional and past president of the Michigan National Speakers Association.

https://sherenemchenry.com/

ex con. ex junkie, ex dead beat.  After 30 years of losing I got it right.  Got off the needle.  Lost 70 lbs.  Started 2 businesses and started winning.    currently have 55.000 followers on Tik Tok and emerging on other platforms.  I speak about my personal experiences in the real version.  Fluent English.   God, getting right, felons rights restoration, and winning.  That is what I speak on.  

https://www.youtube.com/channel/UCzQDEOrDEDXFpMgaQKm_q3w 

https://www.tiktok.com/@UCzQDEOrDEDXFpMgaQKm_q3w

Mitch Gray has combined over two decades of experience as a former pastor, life coach, entrepreneur, community developer, and creator to develop a brand of leadership that is at its deepest level- human.  
Taking his heart for inspiring others and his passion for empowering leaders, Mitch creates the space needed to consider a new way of leading.

Mitch is the creator and host of The Mitch Gray Show podcast, author of How to Hire and Keep Great People, and a highly regarded speaker.

Contact Mitch

https://www.mitchgraymedia.com/

Leadership and Management with Kevin Gazzara  Dr. Kevin Gazzara - CEO of Magna Leadership Solutions, Management & Leadership Expert, Executive Positive Intelligence Coach, Professor at 5 Universities, Speaker, & Author of The Leader of OZ. Kevin worked for 18 years at Intel Corporation in positions from Program and Product Management to Leadership Development. He holds a BS in Commerce and Engineering, an MBA and a Doctorate of Management in Organizational Leadership.   

For our Management and Leadership Products they can be found at https://Magnaleadership.com  

For Positive Intelligence information can be found at:  https://pqtrainingandcoaching.com/  

Take A Listen To Our Podcast Focus On Customer Experience 

Spotify ➡️ https://open.spotify.com/show/6qXdm4FJJVCvP1gZ5t3nkZ?si=f96d6ebed7e549fc 

Apple ➡️ https://podcasts.apple.com/ca/podcast/focus-on-customer-experience/id1601994703 

Benjamin DelGrosso ➡️ https://www.benjamindelgrosso.com/podcast

Anne & Heather wear many hats – Consultants, Executive Coaches, Trainers, Speakers and Authors – adapting their expertise and solutions to meet the needs of their clients. They bring a unique depth and breadth of knowledge and experience that gives clients the benefit of all of our disciplines to help them achieve their goals. As experts in human development and behavioral change, leadership and organizational transformation, interpersonal dynamics and the achievement of potential, Anne and Heather have worked with thousands of leaders and individuals from around the world, been featured in dozens of publications, spoken at professional conferences, and written several series of books on personality type and the brain based on the Striving Styles® and Myers-Briggs Type Indicator®.

https://www.dranitsaris-hilliard.com/

https://www.linkedin.com/in/annedranitsaris/

https://www.instagram.com/dranitsarishilliard/

https://twitter.com/dysfunction_duo

https://www.youtube.com/c/DranitsarisHilliard

https://www.facebook.com/groups/powerupinnatepotential

I'd like to introduce Rajiv Lamba, Founder and CEO of Neurosensum & SurveySensum, 

Rajiv is a seasoned Market Research expert and he firmly believes in building ‘Quality Leaders for Tomorrow'. Some of his clients are Mercedes, BMW, Nissan, Honda, Allianz Insurance, Manulife Insurance, Apria Healthcare etc

Rajiv can share insights for you and your audience on:

• How Ecommerce brands like Shopee, Amazon, Traveloka and Tokopedia are disrupting industries and refining customer experience with real time data
• Why global FMCGs like Unilever, P&G and L’Oreal are reducing TV ad spend and investing in digital transformation
• How cutting edge brands like Shopee and Gojek are moving research teams in-house and integrating real time customer feedback into CRM tools
• How fintech brands are disrupting traditional banking and financial services with real time data and customer feedback
• How marketers, customer service and CX heads can use real time customer survey data to influence customer retention, churn rates, Net Promoter Score, customer lifetime value and customer happiness
• Key trends in how brands are fighting to retain Southeast Asia’s 600 million customers
• Why customer retention is the new acquisition. The economics of customer attention vs retention

https://www.facebook.com/angela.j.goodman

Dylan Shively is a published author (The Credit Files), father, husband, and army veteran who started his company James Warren Group in 2017 with one goal in mind. Helping others achieve what they thought to be the "impossible". Keeping that in the forefront of every business decision made daily, the business has grown into 23 different states and is currently serving over 3,000 clients!

http://www.jameswarrengroupinc.com

Are You Playing the Right Game of Business? Patti Mara

am the author of the book: UpSolutions - Turning Your Team into Heroes and Customers into Raving Fans; and am the owner of Maranet Inc., the creator of the Profit Generator Program* and the Breaking Through Barriers Program*.
I have worked with hundreds of entrepreneurial operated businesses to reposition them for success and dramatically increase their profit.

Speaking topics:
• The opportunity in change – using crisis to reinvent your business and emerge as a market leader.
• Reinventing During Disruptive Times – Creating UpSolutions to evolving customer needs.
• Your customers are always talking to you, are you listening? How to turn your customers into your own Business Growth Catalyst.

Connect with Patti

https://www.linkedin.com/in/pattimara

https://www.pattimara.com/

Your Brand Marketing with Ben Baker  Ben has been helping companies, and the people within them understand, codify, and communicate their unique value to others for more than a quarter of a century.  He is the president of Your Brand Marketing, an Employee Engagement Consultancy specializing in helping companies communicate more effectively inside their organizations.   He is the author of two books: “Powerful Personal Brands: a hands-on guide to understanding yours,” and “Leading Beyond a Crisis: a conversation about what’s next,” and the host of IHEART and Spotify syndicated YourLIVINGBrand.live show with more than 300 episodes behind him.  Send Audience To: https://yourbrandmarketing.com/  If our own people do not understand who we are, what we do, who we do it for, and how to help them, why should we even think that our customers will care about us?  Let us help you tell your story effectively inside your company, so that your teams can understand it, believe in it, internalize it, recall it and retell it to your customers in a meaningful way.

Antoni Lacinai, Workplace communication expert, support conscious leaders and organizations who want to be world class communicators, have more fun at work and get better results.  
Quick facts:
International keynote speaker and communication coach
Author and co-author of 14 books
Rated as the top 100 most popular speakers in Sweden
Bronze medalist in the Swedish championship of storytelling
Member of National Speakers Association - Sweden and Virtual speakers association international

More:
- Antoni is useless around any tools meant to assemble or repair things
- He learnt to play three major and one minor on his guitar when he was young. He still don't know any more chords.
- Antoni’s favorite quote: “We make a living by what we get. We make a life by what we give” – W. Churchill

Michael “wrote the book” on understanding consumers. Literally. Hundreds of thousands of business students have learned about Marketing from his books including Consumer Behavior: Buying, Having, and Being -- the most widely used book on the subject in the world.

Michael’s mantra: We don’t buy products because of what they do. We buy them because of what they mean. He advises global clients on marketing strategies to make them more consumer-centric, and he is currently directing Nielsen’s revamp of its global Brand Health Model. Michael is a Contributor at Forbes.com, where he writes about issues related to consumer behavior, marketing and retailing. His articles have been cited over 30,000 times, and he is frequently quoted in publications such as The New York Times, The Washington Post, Time, USA Today and Adweek. His newest book, The New Chameleons: Connecting with Consumers Who Defy Categorization, was published globally by Kogan Page in February 2021.

As a Professor of Marketing (in the Haub School of Business at Saint Joseph’s University in Philadelphia, U.S.A.), a sought-after keynote speaker, and an industry consultant, Michael combines cutting-edge academic theory with actionable real-world strategies. He helps managers get inside the heads of their customers so they can anticipate and satisfy their deepest and most pressing needs – today and tomorrow. An executive at Subaru said it best: “The man is a scholar who is current and street-wise.”

Purchase his book here

https://www.amazon.com/New-Chameleons-Connect-Consumers-Categorization-ebook/dp/B08PQ2B8XH

Learn more about Michael

https://www.michaelsolomon.com/

Customer Experience Expert Paul Rutter

Recognized by USA Today, ABC, NBC, MarketWatch, and FOX, Paul Rutter is a customer experience expert, speaker, bestselling author, and founder of the More Than Perfect™ service model.

Over the past three decades, Paul has managed and guided some of the largest and most luxurious cruise ships in the world, where living with his customers, clients, and coworkers is a way of life.  Speaking frequently to leaders around the globe, Paul asks a singular question:

“Could YOU or YOUR company survive if you had to live and work with your customers, clients, and coworkers?”

His philosophy?  Good is no longer good enough for businesses to succeed.  You cannot compete on price alone; customer service is the marketing of the future.

Through his keynotes, workshops, and consulting business, Paul travels to stages around the world, sharing his insights and stories to help businesses become unforgettable by creating a More Than Perfect™ experience.

His time on the high seas has taught him that through approaching customer service with the intent to exceed his customer’s expectations, rather than just meet them, creates higher levels of customer satisfaction, retention, loyalty, and repeat business. Perfect is the starting line, not the end goal.

Paul is the author of bestseller “You Can’t Make This Ship Up”, a hilarious look at the lessons he’s learned at sea and now applies to land-based businesses.  He is also the creator of the strategic guide, “Repeat Business Inc: The Business of Staying in Business”.

Smooth Sailing Communication has been Paul Rutter’s passion and mission for the last decade. He is now taking his years of customer service expertise in hospitality, his travels on the high seas, and his work with organizations to implement his signature program More Than Perfect® Customer Service.

Paul believes the service a company delivers is what sets the course for long-term success. In the ever-changing world of technology, a customer’s voice can be faster than ever with the rise of the Internet.

Companies today are facing the challenge to stay innovative and keep employee engagement high. Paul implements the Culture of Service, a fresh look at how to challenge and reward your team resulting in maximum performance and engagement.

With Paul’s expert navigation, he will help your team and company chart a course for smooth sailing and a More Than Perfect® customer experience.