Amazon.com: Customer reviews: Saeco Vienna Deluxe SuperAutomatic Espresso Coffee and Cappuccino Machine

Top positive review

Great Coffee!

Reviewed in the United States on November 3, 2006

When we received this Saeco Cappuccino Machine in the mail, it came with DVD, instructions and extra parts included. It was extremely easy to set it up and within minutes of getting it set up, we were enjoying a fantastic cup of latte! We have owned an espresso machine in the past, but it was nothing like this one. It grinds, compresses and dispenses the espresso automatically and the frother has the milk steamed in about half the time of our old machine. The Saeco machine is easy to clean and my husband loves to make the coffee in the morning now. I have had no difficulty with this machine at all. The only comment I have is that it would be even nicer if it was easy to switch from caffeinated to decaffeinated beans for those times when we'd like to brew a decaf cup.

4 people found this helpful

Top critical review

Critical reviews›

Dilip Choudhury

Not at all good experience with this machine!

Reviewed in the United States on January 28, 2004

This machine gave me problem from day 1. I thought I was intelligent enough to handle this equipment by following the user manual. The machine always displayed error - never worked consistently! Ultimately started leaking water from the bottom when I tried to dispense hot water. There were nothing under 'Problem Diagnostics' for this problem! I called US Saeco support - I have to pay for shipping & fixing cost for a lousy machine that I used barely to make 10 cups of coffee! I do not recommend this machine to anyone at all.

5 people found this helpful

46 total ratings, 46 with reviews

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From the United States

S. Beaudoin

Great Coffee!

Reviewed in the United States on November 3, 2006

Verified Purchase

4 people found this helpful

Helpful

Dilip Choudhury

Not at all good experience with this machine!

Reviewed in the United States on January 28, 2004

Verified Purchase

5 people found this helpful

Helpful

Machine repair is as expensive as a heroin habit might be!

Reviewed in the United States on October 5, 2010

The first machine I had broke. Well, that's $80 to just look at it and over $320 to fix it. It was out of warranty so what do you do? Then I ended up bringing it in again $80 to diagnose $200 to fix. I bought a refurbished for $300 instead of fixing the old one but I kept the old one. 3 Months later - the newer one breaks. $200 but I had the grinder part from the old one so I got out of it for $100.
This machine is as temperamental as a spoiled child. The people that fix them charge like lawyers or dentists and take sadistic glee is slamming you at every opportunity. This is one of the worst made machines, the most unreliable, the worst. And, the repair people - if you can even find one - in my opinion - are thieves. Spend $100 on an espresso machine or cappuccino machine from some reliable American firm. If it breaks - throw it out and buy another.
This machine is the repair scam of the century. The coffee is good but, you know what? So, is Krups or any other of 50 more reasonable machines. If you get into this thing and don't treat it with reverence - cleaning every little coffee ground out - descaling - keeping all the coffee dry so the grinder doesn't ever get clogged - you'll easily be out at least 3/4 of the cost of the unit on the very first repair and every repair thereafter. Stay well away if you make a normal living. This can break every few months and cost you hundreds if not thousands just in repair bills. I am out $400 for one repair $200 for another $100 for a recent repair $250 for one machine used and $300 for a refurbished one to replace it - and I'm sure I've forgotten many of the other repairs - but you get the idea. If you have to go on bended knee to beg some tech to repair your machine, get screwed royally for hundreds, and then thank them for screwing you because they are the only ones that know how to fix the stupid thing - and they know it and you know it - well then you've gotten the wrong product from the wrong company.

Helpful

C. Heaney

Machine great, customer service - not so great

Reviewed in the United States on November 21, 2006

I ordered my machine from Amazon and it arrived in early Sept. Out of the box it was defective - water poured through the machine. The paperwork in the box indicated that I had to work directly with the manufacturer on returns. So I started the process with Saeco USA. They are only open east coast hours, I am on the west coast. They rarely answer the phone - 9 out of 10 calls go to voicemail and are never returned. They promised to ship a repair part overnight - two weeks went by, no part, no call. Finally, I contacted Amazon, who shipped me a new unit and I shipped back my defective one. Thanks Amazon.

The unit makes decent coffee - but you have to heat the milk before steaming or frothing - the machine doesn't generate enough heat to convert cold milk to hot and steamy. The froth is good but the milk is just lukewarm. I like the convenience of the automatic machine and it is much cleaner than separate grinder/brewer options.

I really hope this think never breaks - I dread the customer service nightmare at Saeco.

9 people found this helpful

Helpful

Worth every penny paid!

Reviewed in the United States on September 11, 2006

Verified Purchase

Bottom line...worth the $500. Bought it here for $540 and got $25 off which covered the $30.00/3 year full replacement warranty from Amazon.

Yep it's plastic (still looks great with my SS appliances). Yes the water tank is a little small for a coffee party (just fine for daily use though). Yes people say their customer service is questionable as is the longevity of the components (spend $30 on a 3 year warrenty to solve the problem).

Now that the negatives are out of the way I can tell you why this machine is worth the $500. It makes amazing coffee...both espresso and regular sized coffee...anytime...just push a button and in about 30 seconds you'll smile and never look back.

I go through a full bag of beans per week because sometimes I'll just walk by the machine and want a shot without wanting one 5 seconds earlier...the ability to walk by a cold machine...push a button and in about a minute (less when already warmed up) you get an amazing cup of coffee...everytime!

P.S. The clear-glass espresso and coffee cups are a must have with this type of machine. If you enjoy watching a Guiness beer being poured...you'll know what I mean.

Cheers!

5 people found this helpful

Helpful

Jethro

Excellent machine

Reviewed in the United States on March 4, 2006

Verified Purchase

Bought this about 2 weeks ago. Very easy set-up. Put in the beans and water and it is ready to go. Superb espresso, Cappaccino and lattes. Better than Starbucks or Dunkin Donuts.

I can't stop drinking them. I have at least 6 per day.

3 people found this helpful

Helpful

Undisclosed

Buyer Beware! Do Not Use J & R Music World to Order This!

Reviewed in the United States on September 4, 2005

I purchased this espresso machine from J & R Music World on March 29, 2005, and after delivery, I removed it from its box to find a big dent on the side of the machine. The next day I called J & R and reported the problem. They told me to send it back via UPS ground, and they would reimburse the shipping charge. UPS picked up the box from my home, and I reported the shipping charge (of approximately $60.00) to J & R. They then told me that because I had UPS pick up directly from my home, they would not cover the charge! Also, the information on the outside of the box (they sent me) had 60 lbs. printed on it, so I had told UPS that it was 60 lbs. But J & R refuted that claim, saying it was no more than 30 lbs, and that I over-reported the weight!! They told me that at most, they would pay $27.00 of the total shipping charge, even though they NEVER told me NOT to have UPS do a home pick-up. J & R told me that they would have to look into it, and now more than 4 months later, I have STILL not received ANY reimbursement from J & R!!! So, WATCH OUT -- they send defective goods and they do not take responsibility, and stand by their promise to their customers.

10 people found this helpful

Helpful

D. Watkins

Great, but beware.....

Reviewed in the United States on December 13, 2002

We purchaed our Vienna Delux in October of 2001. It was a demo that was said to be rarely used and fully checked out. What an amazing and wonderful machine. We are hardened espresso and latte drinkers and found the coffee and espresso quality to be excellent and amost zero time invested in making it! We do about 200 shots a month and have regularly descaled it.
So, in May the machine mechanism jammed and 2 panerrelos (frother) had failed. We sent it back (after less than outstanding responsiveness from them because of the insinuation that it wasn't their product; we must have done something wrong). We lost use for about a month while it was being fixed (certainly no sense of hurrying on their part!).
So, Just before Thanksgiving this year the pump stopped running. There was no way they were going to honor this under any warranty and were defensive about thier product (by the way I had to leave 2-3 messages and got a reponse almost 2 weeks after the first message). They claimed it couldn't be the pump because it never fails but when I found a local repair shop (referred by Saeco), I was told they had seen a number of such failures and that it was almost impossible for them to get parts from Saeco because of very slow and disinterested service. This is a great machine (and the repair person feels they are well made) but less great sense of serving the customer. You might want to consider all your options before buying. Not fixed yet so I don't know the end of this story yet. Beware.....!

40 people found this helpful

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herkamer

It still woks well even though I have used it ...

Reviewed in the United States on August 30, 2015

Verified Purchase

It still woks well even though I have used it since 2007. It requires a hard decafinated French Roast bean. Starbucks fills that bill. It probably needs to be sent to the factory for refurbishing.

Helpful

Suzec

Saeco espresso maker

Reviewed in the United States on July 24, 2006

Verified Purchase

Fast delivery! Awesome product. They were wonderful to deal with. Thank you!

4 people found this helpful

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